Customer Services
WHAT WE OFFER
Experienced Support Agents trained across multiple industries
First Response Resolution Rate: 85%
Omni-channel Service (Live Chat, Phone, Email, Social Media)
24/7 Availability with rapid escalation protocols
Omni-channel Service (Live Chat, Phone, Email, Social Media)
OUR CUSTOMER SUPPORT TEAM
Handpicked professionals with deep industry knowledge
Trained in emotional intelligence, conflict resolution, and customer retention
Regularly upskilled to adapt to changing platforms, tools, and trends
Committed to first contact resolution and proactive follow ups
KEY CUSTOMER SERVICE SKILLS
Communication
Active listening, clear verbal & written communication, adaptive toneEmpathy
Understanding customer emotions and building genuine rapportProblem-Solving
Quick thinking and creative resolution methods for complex queriesPatience
Remaining calm under pressure and dealing with irate customers professionallyOMNI-CHANNEL SUPPORT CHANNELS
Live Chat & Social Media: Instant engagement for modern users
Email: Structured communication with tracking & escalation
Phone: Personalized, human interactions with issue resolution focus
PERFORMANCE METRICS
| Metric | Value |
|---|---|
Average Response Time | 30 minutes |
SLA Response Benchmark | 24 hours |
Customer Satisfaction | 95% |
First Contact Resolution | 85% |
COMPLAINT RESOLUTION FRAMEWORK
We use a structured, empathetic approach to turn complaints into loyalty opportunities:
Listen Actively – Understand the full scope of the issue
Acknowledge & Apologize – Validate the customer’s frustration
Resolve & Reassure – Offer solutions and manage expectations
Follow-Up – Ensure satisfaction and restore trust
“Every complaint is a second chance to prove our commitment.”
RELATIONSHIP BUILDING STRATEGY
Our customer retention approach includes: